@harrysandersseo

You see a bad business review come in and you immediately freak out. You're about to do one of two things. Both are freaking wrong.

Step one, before you respond, audit the review against Google's 11 different review policy categories. Most owners don't even know these exist.

Last month, I had a builder come to me. They had this one-star review. Not gonna lie, it was a shocker, but it was a total fabrication from some salty competitor.

And the reviewer named themselves in the text. That's a Google policy violation. So we flagged it with the policy citation team and Google pulled it in 48 hours.

8, and the bookings, they started coming back in.

Now, if the review was real, you still need to respond, but in three sentences only. Acknowledge what happened, give the context, and then tell them to call or email you directly. Do not defend.

That might be your first instinct, kind of mine. Don't argue. Three sentences and you're done.

I see a ton of business owners struggle with Google reviews. So I built an AI prompt that does both for you. You just paste in a bad review, it'll score it against the 11 different categories, and it's gonna drop the response if it's a real one.

Comment bad review, I'll send you a link.